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Global Telco : Deployment and maintenance of network devices of 300+ sites

Challenge

Our client is a prominent local network provider in Malaysia ensuring continuous nationwide connectivity. In dire need of networking expertise to the IT assembly line for deployment, support and maintenance, relying on different network providers to cater support to numerous sites everywhere in the country can prove to be unreliable, added to the hassle of numerous billings, contracts, and inconsistent timelines.

What our client needed was rather simple - to simplify. They needed a single point of contact to deliver everything to their customers. With IX Telecom's wide reachability, we specialise exactly to provide them with the ease of having their deployment and maintenance of network devices streamlined into one point of contact and one same timeline for all sites.

Solutions

Upon examining our client's networking infrastructure, IX Telecom plotted a plan to streamline massive deployment across 300+ sites and minimise business impact. They sought to manage the costs of their business, as well as avoiding glitches or downtimes on their network installments. Over an effective 90-day period from signing to complete deployment, all of their sites throughout the country were fully equipped with comprehensive, state-of-the-art deployment of network devices, complete with on-site support and hardware replacement. IX Telecom included senior networking engineers for remote support whenever needed, including break/fix troubleshooting.

Results

The massive deployment of network devices across 300+ sites were completed uniformly on time and on budget, proving our solution to be cost-effective compared to relying on multiple providers at a time. With their timely revamp of network devices in a singular timeline, our client was also able to save manpower and resources on their part, allowing them to channel it into focusing on the core of their business and delivering great service to their customers. With accelerated site delivery, their new network instalments were quickly up and running with IX Telecom managing portions of their network, allowing their engineers to focus on larger strategic objectives.

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