Category
Engineering
Location
Cyberjaya
Start
Immediate
Employment
Full Time
Remuneration
1500 - 2000
Company
IX Telecom Sdn Bhd
About IX Telecom
IX Telecom is a global, award-winning Virtual Network Operator (VNO) that offers internet connectivity, SD-WAN, and managed services. Our solutions can be deployed in more than 200 countries and territories to support global businesses.
We provide a seamless, more innovative network and internet access experience to ISPs, system integrators, agencies, financial institutions, MNCs, airlines and embassies worldwide. Delve into borderless connectivity with IX. Join us by applying for the job vacancy below.
Job Description
As a Helpdesk Officer at IX Telecom, you will play a crucial role in supporting our Network Operations Center (NOC) by handling non-technical inquiries and ensuring excellent customer service. Your primary responsibilities include managing customer interactions, assisting with general inquiries, and coordinating with internal teams to resolve issues. This position is essential in maintaining client satisfaction and ensuring smooth communication between customers and our technical support team.
Qualifications
- Diploma or equivalent
- Strong communication skills with proficiency in Bahasa Malaysia and English.
- Excellent customer service and interpersonal skills.
- Ability to manage multiple tasks and work in a fast-paced environment.
- Basic understanding of network operations is a plus but not required.
- Experience in a customer service role is preferred but not mandatory.
