Sales Account Manager

Job Description

We are seeking a proactive and customer-focused Junior Telco Account Manager to manage and grow relationships with domestic customers in the telecommunications industry. This role is ideal for candidates passionate about sales and customer service, with a knack for communication and the ability to converse fluently in Mandarin to cater to Chinese customers.

Key Responsibilities:

• Account Management:
  Serve as the primary point of contact for assigned domestic customers, ensuring their needs are met promptly and efficiently. Build and maintain strong, long-lasting relationships with customers to drive retention and loyalty.
• Sales and Business Development:
  Identify opportunities to upsell and cross-sell telco products and services to existing customers.
  Work collaboratively with the sales and marketing teams to achieve revenue and customer satisfaction goals.
• Customer Support:
  Understand and address customer inquiries, ensuring high levels of customer satisfaction.
  Coordinate with internal teams to resolve issues related to service delivery, billing, or technical support.
• Communication and Reporting:
  Prepare and deliver presentations, proposals, and reports to customers and internal stakeholders.
  Maintain accurate records of customer interactions, sales activities, and account progress in CRM systems.
• Market Knowledge:
  Stay updated on industry trends, competitors, and market conditions to provide customers with relevant information and advice.

Required Skills:

• Education:
  Bachelor’s degree in Business, Telecommunications, or a related field.
• Experience:
  1-2 years of experience in account management, sales, or customer service (preferably in the telecommunications industry). Fresh graduates with relevant internships are encouraged to apply.
• Language Skills:
  Proficiency in Mandarin (spoken, written, and reading) will be advantage, in addition to English and Malay.
• Technical Skills:
  Basic understanding of telco products and services (training will be provided). Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Soft Skills:

• Excellent interpersonal and communication skills.
• Strong organizational and time management abilities.
• Customer-focused mindset with problem-solving skills.
• High level of adaptability and eagerness to learn.

Other Requirements:

• Willingness to travel domestically as needed.
• Team player with a collaborative approach.